Cisco Solution Support 24x7x2 for Firepower 1010 | Enterprise Support — CON-SSS2P-FPR1010A

Keep your Cisco Firepower 1010 deployment supported around the clock with Solution Support 24x7x2. Built for teams that cannot afford extended troubleshooting windows, this service provides continuous access to Cisco support resources and a two-hour response target for covered issues. That matters when the firewall sits on the path of business-critical traffic and every minute of delay can affect users, applications, and security posture. Solution Support is designed for environments that want more than basic break-fix coverage. It helps accelerate case handling, reduce time spent isolating faults, and keep your operations team focused on service continuity rather than vendor escalation. For organizations standardizing on Cisco security infrastructure, this support tier adds the responsiveness and technical depth expected in production networks. Choose this service when the cost of downtime, delayed triage, or prolonged exposure is higher than the premium for faster support. It is a practical fit for distributed sites, branch security, and edge deployments where the Firepower 1010 plays a direct role in protecting users and traffic flow. Ideal For Supporting a branch firewall that protects local users and WAN traffic Maintaining coverage for a production edge security appliance Backing a standardized Cisco security deployment across distributed sites Reducing response delays for business-critical firewall incidents Why This Product 1 Faster response than standard business-hours support 2 Built for Cisco Firepower 1010 deployments 3 24x7 coverage for production security environments 4 Two-hour response target for covered issues