Cisco SOLN SUPP 24X7X4OS On-Site Support | Maintenance, Parts — CON-SSC4P-AF20M5SN
Keep essential infrastructure moving with on-site support built for rapid hardware recovery. SOLN SUPP 24X7X4OS combines parts replacement and labor coverage with next-business-day response, giving operations teams a direct path to restore failed equipment without waiting on depot turnaround or separate service coordination. For environments where downtime carries real cost, this service helps shorten the gap between incident and resolution. On-site delivery means the work happens where the system lives, which is especially valuable for production networks, branch infrastructure, and other physical deployments that cannot afford extended disruption. Parts and labor coverage also simplifies service management by reducing the number of vendors, tickets, and approvals needed during an outage. This is the kind of support plan that makes sense when the hardware matters more than the headline price. It is designed for teams that need predictable response, practical repair coverage, and a service model aligned to business continuity rather than best-effort troubleshooting. Ideal For Supporting branch or edge hardware that cannot wait for depot repair Maintaining production systems where on-site restoration is required Covering physical infrastructure with predictable parts and labor response Reducing downtime risk for business-critical equipment Why This Product 1 Includes on-site response instead of remote-only troubleshooting 2 Covers both parts replacement and labor for simpler recovery 3 Provides next-business-day service response for faster restoration 4 Fits physical infrastructure that needs hands-on support
- Service type: maintenance
- Service name: Care - Extended Service
- Service duration: 1 year
- Service location: on-site
- Service response time: next business day
- Service characteristic: parts & labor
- Provided support: repair
- Pricing Type: Service
- Product Supported: Cisco hardware support service
- Provided Support: Repair, Parts Replacement
- Service Characteristic: Parts & Labor
- Service Type: Maintenance
- Remote Onsite: On-site
- Duration Hours: 1 Year
- Service Duration: 1 Year
- Service Location: On-site
- Service Description: 12 x 5 x Next Business Day on-site support with parts and labor coverage
- Key Feature 1: Service type: maintenance
- Key Feature 2: Service name: Care - Extended Service
- Key Feature 3: Service duration: 1 year
- Key Feature 4: Service location: on-site
- Key Feature 5: Service response time: next business day
- Key Feature 6: Service characteristic: parts & labor
- Key Feature 7: Provided support: repair
- Key Feature 8: Provided support: parts replacement
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