Cisco SOLN SUPP 24X7X4OS 3-Year 24x7x30 Minute Support | Technical Support — CON-SSC4P-C9606R-4

Keep production support aligned to the pace of your infrastructure. SOLN SUPP 24X7X4OS delivers 24x7x30 minute technical phone support for a 3-year term, giving IT teams a direct path to assistance when service interruptions or technical issues demand immediate attention. For environments where delays translate into business risk, this support model helps shorten the time between incident and action. Built for organizations that depend on consistent vendor response, this service is suited to teams that need dependable escalation coverage rather than reactive break-fix handling. The 24 x 7 availability supports global operations and after-hours incidents, while the 30-minute response target helps keep urgent cases from stalling. Over a 3-year period, it provides a stable support framework for planning, budgeting, and operational continuity. For procurement teams, the value is clear: predictable coverage, technical access, and a service level designed for mission-critical environments. It is a practical choice when the cost of downtime exceeds the cost of assured response. Ideal For Supporting production Cisco infrastructure that cannot tolerate extended outage windows Providing after-hours technical escalation for globally distributed IT operations Standardizing support coverage for multi-year procurement and renewal planning Backing mission-critical environments that require fast vendor response Why This Product 1 24 x 7 coverage versus business-hours-only support 2 30-minute response target versus slower standard response plans 3 3-year term versus annual renewal cycles 4 Phone-based technical access versus self-service-only coverage