Cisco SOLN SUPP 24X7X4 for ASR1002-HX | Smart Net Total Care — CON-SSSNP-C1R10029

Keep critical routing services moving with Cisco 24x7x4 support for the ASR1002-HX. This service is built for teams that cannot afford long diagnostic delays or extended hardware downtime at the edge. With around-the-clock access to Cisco support and a four-hour response target for covered issues, it helps reduce disruption when the router sits on a business-critical path. For infrastructure teams, the value is not just faster replacement. It is the confidence that a high-value routing platform is backed by vendor expertise when incidents affect WAN connectivity, branch aggregation, or application access. That matters most in environments where a single failed device can interrupt revenue, operations, or remote workforce access. This support offering is a strong fit for organizations standardizing on Cisco infrastructure and looking to preserve service levels without overbuying unnecessary coverage. It provides a clear path to faster recovery, tighter operational planning, and better protection for the network layer that keeps downstream systems available. Ideal For Supporting a branch edge router that carries business-critical WAN traffic Maintaining uptime for a Cisco ASR1002-HX in a centralized network core Reducing recovery time for organizations with strict service-level commitments Backing production routing infrastructure that cannot wait for next-business-day support Why This Product 1 Provides 24x7 coverage instead of business-hours-only support 2 Targets four-hour response for faster incident handling 3 Aligns support to the Cisco ASR1002-HX platform 4 Fits production routing environments where downtime is costly