Cisco SNTC-8X5XNBD ASR1002-X 20G K9 AES LIC | Hardware Support — CON-SNT-ASR120K9

Maintain control over network availability with Cisco SMARTnet hardware maintenance for the ASR1002-X platform. This service is built for teams that need dependable support coverage without the overhead of overprovisioned service tiers. With 8x5 next-business-day response, it gives operations staff a clear support path for hardware issues while keeping maintenance planning straightforward. The service includes on-site support and parts and labor coverage, which helps reduce the friction of coordinating repairs when a component fails. For routers carrying production traffic, that matters: faster access to replacement parts and a defined service window can limit disruption and simplify incident handling. Cisco’s support model also brings access to technical expertise that can help teams move from symptom to root cause more efficiently. For procurement and infrastructure leaders, this is a practical service choice when the goal is to protect a critical router investment with a support level aligned to standard enterprise operations. It offers the right balance of coverage, response timing, and cost discipline for environments where uptime matters, but 24x7 coverage is not required. Ideal For Supporting enterprise branch or edge routers during business hours Maintaining production network availability with planned service coverage Reducing repair coordination time for installed Cisco routing hardware Standardizing support for routers that do not require 24x7 coverage Why This Product 1 More cost-controlled than 24x7 coverage 2 Next-business-day response fits standard operations 3 On-site support helps restore hardware faster 4 Parts and labor coverage reduces repair complexity