Cisco SNTC-8X5X4OS Smart Net for Catalyst 3850 24 — 8x5x4 Onsite | Support, Coverage — CON-OSE-CWS48FK9

Keep production Catalyst 3850 24-port switches available and repairable under a defined 8x5x4 support profile. This Smart Net Total Care option focuses incident resolution on weekdays with a four-hour onsite response commitment, accelerating hardware replacement and field diagnostics to reduce mean time to repair. Engineers and procurement teams choose this support tier when predictable response windows and guaranteed access to Cisco TAC resources are required without the premium of 24x7 coverage. The agreement complements existing change and lifecycle programs by providing authorized spare replacement, case escalation to Cisco TAC, and platform-level troubleshooting. Purchase when you need measurable service levels for campus or branch aggregation switches and a clear, enterprise-grade support path that preserves configuration continuity and reduces operational risk compared with break/fix alternatives. Ideal For Campus aggregation switch support for 24-port Catalyst 3850 deployments Branch office aggregation where weekday rapid onsite repair is acceptable Replacement coverage for operationally critical access-layer switches Support tiering to optimize spend vs. response across multiple sites Why This Product 1 Provides 4-hour onsite response on business days vs. 24x7 premium tiers 2 Includes platform-level diagnostics and authorized spare procedures vs. break/fix 3 Optimizes cost for sites that do not require round-the-clock coverage 4 Direct TAC escalation included for faster vendor-side troubleshooting