Cisco SNTC-8x5NBD Catalyst Chassis+Fan Tray+ — 8x5 NBD hardware coverage | Support, Maintenance — CON-SNT-09ES2T16

Protect core switching infrastructure with targeted Smart Net Total Care coverage for Catalyst chassis and fan trays. This support offering focuses on hardware availability: 8x5 next-business-day (NBD) replacement for eligible components, coordinated logistics for parts dispatch, and access to Cisco Technical Assistance Center for triage. The service suits datacenter and campus deployments where weekday rapid replacement reduces operational exposure without the cost of 24x7 onsite staffing. Included outcomes emphasize measurable uptime improvement: faster hardware restoration, documented replacement procedures for field teams, and vendor escalation for component lifecycle and spares planning. For procurement teams, this SKU preserves operational continuity for specific chassis and fan-tray assemblies, avoiding unplanned capital expense and expedited emergency orders. Ideal For Provide weekday rapid replacement for campus core chassis to avoid weekend staffing costs Cover fan-tray failures in datacenter switch stacks without 24x7 onsite coverage Maintain service-level commitments for branch aggregation sites with limited spares Support scheduled maintenance windows with guaranteed next-business-day parts delivery Why This Product 1 Provide targeted 8x5 NBD coverage for chassis components rather than full 24x7 onsite support to reduce cost 2 Include vendor-managed RMA logistics for predictable parts delivery vs. emergency procurement 3 Combine TAC triage with parts dispatch for faster restore compared with parts-only SLAs 4 Scope service to chassis and fan-tray assemblies to avoid paying for broader device-level coverage you don't need