Cisco SNTC-24X7X4 IE1K with 2 GE SFP Support | Enterprise — CON-SNTP-I1002SLM

Maintain continuous support coverage for IE1K infrastructure with Cisco Smart Net Total Care service designed for 24x7 operations and four-hour response expectations. For network teams responsible for production connectivity, this level of coverage helps reduce the time between incident detection and vendor engagement, which matters when service interruptions affect multiple systems. This entitlement is a strong fit for organizations that cannot rely on standard business-hour support. It gives procurement and operations teams a clearer service model, with defined coverage terms that support critical network assets and help simplify escalation during urgent events. The inclusion of 2 GE SFP support terms aligns the service with the hardware profile it is intended to protect. Compared with lower-tier support options, this plan is built for environments where downtime is expensive and response speed has real operational value. It helps preserve service continuity, supports disciplined lifecycle management, and gives infrastructure teams a vendor-backed path to recovery when the network is under pressure. Ideal For Supporting a production edge network that runs 24 hours a day Covering infrastructure where four-hour response is required Standardizing support for Cisco network hardware in a data center Reducing outage impact for sites with limited local IT staff Why This Product 1 24x7 coverage for always-on network environments 2 Four-hour response for faster vendor engagement 3 Cisco-backed support for IE1K with 2 GE SFP 4 Stronger fit for critical networks than standard warranty coverage