Cisco SNTC-24X7X4 Catalyst 2960-X 48 Gige, 4 X | Technical Support — CON-SNTP-WSC248TS

Protect access-layer switching with a support plan built for teams that cannot afford uncertainty. SNTC-24X7X4 delivers 24x7x2-hour technical coverage for the Catalyst 2960-X 48 Gige platform, giving you a clear path to assistance when network issues threaten availability. This 3-year service is designed for environments where response time matters. Phone support provides a direct channel to Cisco technical resources, helping your team move from symptom to resolution without waiting for standard business-hour queues. For distributed sites, branch networks, and campus access layers, that matters when a switch issue can affect users, applications, and downstream services. Compared with basic support options, this service adds the predictability procurement and operations teams need. You get defined coverage, a sustained service term, and support aligned to production network expectations. It is a practical choice when the switch is part of a larger infrastructure that must stay online, recover quickly, and remain supportable over time. Ideal For Support campus access switches that carry daily user traffic Cover branch office switching where after-hours outages still matter Maintain service continuity for production network edge infrastructure Standardize support coverage across Cisco access-layer deployments Why This Product 1 24x7x2-hour coverage versus standard business-hours support 2 3-year term for longer planning horizons 3 Phone support for direct technical escalation 4 Cisco service coverage for Catalyst 2960-X switching