Cisco SNTC-24X7X4 ASR1001-X 20G VPN+FW Bundle | Support Services — CON-SNTP-ASR100EC

Keep your ASR1001-X platform covered when network availability matters most. Cisco Smart Net Total Care 24x7x4 delivers around-the-clock access to Cisco support with a four-hour response target, helping infrastructure teams move quickly when incidents affect routing, VPN, or firewall services. This support bundle is designed for production environments where downtime has a direct business cost. It gives operations teams a clear escalation path, access to Cisco expertise, and the confidence that a critical edge device is backed by a formal support contract rather than best-effort troubleshooting. For organizations running secure WAN edge services, the 20G VPN+FW bundle aligns support coverage with the role the platform plays in the network. That matters when the router is carrying business traffic, remote access, and security enforcement at the same time. Instead of absorbing risk at the edge, you keep a defined support posture around a device that anchors connectivity for users, sites, and applications. Choose this service when the cost of delay is higher than the cost of coverage. It helps preserve uptime, simplify vendor escalation, and support the operational discipline expected in enterprise infrastructure. Ideal For Supporting a branch or campus WAN edge router in production Maintaining VPN and firewall service coverage for remote access traffic Backing a business-critical routing platform with formal Cisco support Reducing recovery time for network incidents affecting edge connectivity Why This Product 1 24x7x4 response target versus standard business-hours coverage 2 Cisco-backed support versus third-party break-fix only service 3 VPN and firewall bundle coverage versus router-only support 4 Enterprise escalation path versus informal troubleshooting