Cisco SNTC-24X7X4 AASA 5585-X SSP-20 Support | 24x7x4, Enterprise — CON-SNTP-A85S2F20

Keep perimeter security infrastructure covered when outages are not an option. Cisco Smart Net Total Care 24x7x4 for the ASA 5585-X SSP-20 delivers around-the-clock support with four-hour response coverage, helping teams restore service quickly when hardware issues threaten availability. This service is built for environments where firewall uptime directly affects business continuity, remote access, and application security. It gives operations teams a clear support path for critical incidents, backed by Cisco’s service organization and the coverage model enterprises expect for production security appliances. For infrastructure leaders, the value is not just faster response. It is reduced operational uncertainty. A premium support contract helps standardize escalation, simplify maintenance planning, and protect the investment already made in the ASA 5585-X platform. Compared with ad hoc break-fix coverage, this service provides a more predictable way to keep a mission-critical security layer supported over time. Ideal For Supporting a production firewall protecting internet-facing applications Maintaining service coverage for a branch or data center security gateway Reducing downtime risk for remote access and VPN infrastructure Standardizing support for a Cisco security appliance estate Why This Product 1 24x7 coverage versus business-hours-only support 2 4-hour response versus slower break-fix service 3 Cisco-backed escalation versus third-party support 4 Predictable contract coverage versus reactive incident handling