Cisco SNTC 24x7x4 802.11ac AP Support | Wireless Enterprise — CON-OSP-AIRA2BK9

Keep wireless infrastructure moving with support designed for always-on environments. This 24x7x4 service provides around-the-clock technical coverage and a four-hour response model for covered Cisco 802.11ac access point deployments, helping teams address faults before they spread into broader user disruption. For wireless networks that carry voice, mobility, collaboration, and guest access, AP failures can affect far more than a single endpoint. This service adds diagnosis, software update, software upgrade, and replacement support so infrastructure teams can move from symptom to resolution with less delay. That matters when wireless is part of the core operating fabric, not just a convenience layer. The service also fits procurement requirements where uptime, response time, and predictable maintenance costs need to be explicit. It gives organizations a support structure that is easier to budget and easier to defend than ad hoc break-fix handling, especially in sites where wireless coverage is tied directly to productivity and service continuity. Ideal For Supporting enterprise wireless access points in 24x7 facilities Maintaining WLAN availability in offices, campuses, and shared workspaces Reducing downtime for mobility-dependent operations and collaboration tools Covering wireless AP hardware failures with rapid response support Why This Product 1 Provides 24x7 coverage with four-hour response 2 Includes software update and upgrade support 3 Covers Cisco 802.11ac wireless access points 4 Adds replacement support for faster recovery