Cisco SNTC-24X7X2OS 3-Year 24x7x2 Support | Technical Service, Electronic — CON-PREM-DSC9396T

Keep your MDS 9396T storage fabric covered when response time matters. This 3-year Cisco technical support service is built for environments where downtime is expensive and escalation paths need to be clear. With 24x7x2 coverage, your team gets access to support around the clock and a 2-hour response target that helps reduce time spent waiting on critical cases. The electronic delivery model keeps service access straightforward for distributed infrastructure teams, while phone support gives operators a direct path to assistance when issues surface. For organizations running storage networks that carry business-critical workloads, this service helps preserve operational continuity and supports faster recovery when problems arise. Compared with basic coverage, this level of support is designed for teams that need more than a break-fix safety net. It fits production fabrics where service windows are tight, change control is strict, and every hour of delay has a cost. If the switch is central to your storage architecture, this support package helps justify the investment by reducing uncertainty around response, escalation, and maintenance coverage. Ideal For Support a production SAN core that cannot wait for next-business-day response Cover a storage fabric supporting virtualized workloads and database traffic Maintain service continuity during planned maintenance and after-hours incidents Provide escalation coverage for distributed infrastructure teams managing remote sites Why This Product 1 24x7x2 coverage versus standard business-hours support 2 2-hour response target versus slower break-fix plans 3 3-year term versus short renewal cycles 4 Electronic delivery versus manual service administration