Cisco SMARTnet Software Support ACI — 1 Year, 24 x 7 Technical Support | Phone, Electronic — CON-ECMUS-ACIUPEAX

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SKU
CON-ECMUS-ACIUPEAX
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Preserve application delivery and network policy integrity in ACI fabrics with Cisco SMARTnet Software Support for ACI. This 1-year electronic and phone-based service provides around-the-clock access to Cisco technical resources, ensuring fast triage of software incidents, guidance for configuration and upgrades, and priority routing through Cisco’s support processes. Ideal for teams that require vendor accountability for ACI software issues without adding onsite hardware coverage. SMARTnet Software Support for ACI includes phone support and electronic case submission channels, accelerating diagnosis and resolution of software faults, bugs, and configuration questions. Use it to maintain fabric health during software lifecycle events — from day-to-day operations to planned upgrades. Purchasing Cisco SMARTnet for ACI reduces time spent on vendor coordination, simplifies incident escalation, and provides access to Cisco’s knowledge base and software advisories. Ideal For Maintain ACI fabric health in production data centers Support ACI upgrade and migration projects with vendor guidance Provide 24 x 7 technical escalation for automation and orchestration failures Supplement internal NOC with vendor-backed software troubleshooting Why This Product 1 Provides 24 x 7 phone and electronic coverage compared with business-hours-only plans 2 Focuses on software troubleshooting and advisories rather than onsite hardware replacement 3 Designed for ACI fabric operations and upgrade support rather than general switch coverage 4 1-year term aligns with common software lifecycle and maintenance renewal cycles
  • Mpn: CON-ECMUS-ACIUPEAX
  • Vendor: Cisco
  • Provided Support: Phone support and electronic case handling
  • Product Supported: ACI software (Cisco Application Centric Infrastructure)
  • Service Type: Technical support (software)
  • Remote Onsite: Remote (phone and electronic)
  • Service Duration: 1 Year
  • Service Description: 24 x 7 phone and electronic technical assistance
  • Key Feature 1: 24 x 7 phone and electronic technical support
  • Key Feature 2: 1 Year service duration per SKU
  • Key Feature 3: SMARTnet case escalation and prioritized routing
  • Key Feature 4: Coverage focused on ACI software and control-plane issues
  • Key Feature 5: Access to Cisco software advisories and knowledge base
  • Key Feature 6: Electronic service sub-type with phone assistance
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