Cisco SMARTnet Premium 24x7x4 Hour Exchange Service | Cisco Support — CON-OSP-WSC29648

Protect critical switching infrastructure with Cisco SMARTnet Premium Extended Service for Catalyst 2960-XR platforms. Built for teams that need fast recovery and predictable support coverage, this 24x7x4 exchange service helps reduce the operational impact of hardware failure by accelerating replacement delivery when it matters most. For distributed campuses, branch networks, and access-layer environments, the value is in speed and certainty. Instead of waiting through extended downtime, your team gets a defined replacement path backed by Cisco support. That makes it easier to plan maintenance windows, preserve service continuity, and keep network operations aligned with business demands. This service is a strong fit for organizations that treat network availability as a business requirement, not a convenience. It supports disciplined lifecycle management, simplifies support budgeting, and gives infrastructure teams a clear escalation path when hardware issues arise. For environments where the switch is foundational to user access, voice, and application traffic, that difference is material. Ideal For Campus access switching where rapid replacement is required Branch network support for business-critical connectivity Operations teams managing Cisco Catalyst 2960-XR lifecycle coverage Environments that need predictable hardware support budgeting Why This Product 1 Faster recovery than standard business-hours support 2 Exchange-based replacement for failed hardware 3 Designed for Catalyst 2960-XR support coverage 4 Predictable service model for budget planning