Cisco SMARTnet Extended Service for Secure Firewall 3100 — 24x7x4 Hour Response | Exchange, Parts — CON-SSSNT-FPQ3K8XN

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CON-SSSNT-FPQ3K8XN
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Maintain predictable uptime and controlled support costs for Secure Firewall 3100 deployments with Cisco SMARTnet Extended Service. Designed for infrastructure teams that require fast parts replacement and continuous access to Cisco support, this offering provides 24x7 entitlements with a 4 Hour parts response and exchange service. The package combines phone support, web knowledge base access, new releases updates and physical parts replacement to accelerate restoration of critical firewall functions. SMARTnet reduces administrative overhead by providing warranty-aligned replacement logistics and direct vendor escalation paths, so your network and security architects can focus on resilience and policy enforcement rather than hardware logistics. Purchase terms, duration and delivery locations are defined in your contract or statement of work; consult your reseller for term options and service activation. Ideal For Sustain perimeter throughput during hardware failures with 4 Hour parts exchange Support high-availability firewall clusters with on-demand vendor replacement Reduce MTTR for Secure Firewall 3100 appliances after component failure Maintain compliance SLAs by contracting guaranteed parts response and exchange Why This Product 1 Provides manufacturer-backed 4 Hour parts exchange rather than reseller-only RMA timelines 2 Includes Cisco TAC phone support and knowledge base access versus limited vendor escalation 3 Covers both physical parts replacement and electronic support for faster repair cycles 4 Offers predictable operational cost through contracted support versus ad hoc break-fix purchases
  • Service name: SMARTnet - Extended Service
  • Availability: 24x7 (support access and case handling)
  • Response time: 4 Hour - Parts exchange
  • Service main type: Exchange (hardware replacement)
  • Provided support: Phone Support; Web Knowledge Base Access; New Releases Update
  • Service Type: SMARTnet - Extended Service
  • Remote Onsite: Onsite and remote (exchange and remote support)
  • Provided Support: Phone Support; Web Knowledge Base Access; New Releases Update; Parts Replacement; Replacement
  • Service Duration: Term defined in contract / SOW
  • Service Location: Per customer contract / SOW
  • Product Supported: Cisco Secure Firewall 3100 series (as contracted)
  • Service Description: 24x7x4 Hour support with exchange parts replacement, phone and web knowledge base access
  • Service Response Time: 4 Hour - Parts
  • Service Characteristic: Parts; Exchange; Physical; Electronic
  • Key Feature 1: Service name: SMARTnet - Extended Service
  • Key Feature 2: Availability: 24x7 (support access and case handling)
  • Key Feature 3: Response time: 4 Hour - Parts exchange
  • Key Feature 4: Service main type: Exchange (hardware replacement)
  • Key Feature 5: Provided support: Phone Support; Web Knowledge Base Access; New Releases Update
  • Key Feature 6: Service characteristic: Parts replacement (physical and electronic)
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