Cisco SMARTnet CON-SNT-C680-K9 8x5xNBD Support | ESA C680 — CON-SNT-C680-K9

Keep email security infrastructure covered with Cisco SMARTnet for the ESA C680. This one-year maintenance service is designed for teams that need dependable support, clear response expectations, and a practical path to restore service when hardware issues affect the security gateway. The 8x5xNBD service model provides business-hour coverage with next-business-day response, helping organizations balance support depth with predictable operating cost. Included phone support, email support, web knowledge base access, and new releases updates give administrators the tools to troubleshoot, validate fixes, and stay current on supported releases. Parts coverage and carry-in service further simplify the repair process and reduce time spent coordinating recovery. For environments where email security is part of the control plane, this support contract helps protect uptime and reduce operational friction. It is a strong fit for procurement teams that need a defined service term and for infrastructure teams that want a vendor-backed support path instead of relying on internal break-fix alone. Compared with lower-touch coverage, SMARTnet adds the response discipline and support access that matter when security services cannot stay offline for long. Ideal For Support Cisco ESA C680 deployments in enterprise email security environments Maintain business-hour coverage for security gateway operations Reduce downtime risk for organizations that depend on email filtering and threat protection Standardize vendor support for installed Cisco security appliances Why This Product 1 Next-business-day response for covered incidents 2 Includes phone, email, and web knowledge base access 3 Adds new releases updates during the service term 4 Carry-in parts support for simpler recovery workflows