Cisco SMARTnet 3 Year Next Business Day Parts | IOS XR IP/MPLS Core — CON-ECMU-XR9KPXK9
Maintain support continuity for Cisco IOS XR IP/MPLS core software with SMARTnet extended service. This 3-year plan is structured for environments that depend on timely parts replacement, exchange-based service handling, and access to Cisco support resources during standard business hours. The service includes 8x5xNext Business Day coverage, making it a practical fit for network operations that require dependable response without the overhead of around-the-clock support. It also includes web knowledge base access, phone support, new releases updates, replacement service, and parts replacement, giving administrators a clear support path when issues affect core routing or MPLS operations. For organizations running critical network infrastructure, this service helps protect the software investment behind the platform. It supports faster recovery from component-related issues and keeps maintenance aligned to operational budgets. Compared with lower-tier support, this plan offers a stronger service posture for teams that need predictable escalation, replacement handling, and vendor-backed continuity across the full term. Ideal For Supporting Cisco IOS XR deployments in core routing environments Maintaining software coverage for IP/MPLS backbone operations Managing vendor-backed replacement workflows for network infrastructure Extending support for teams that operate on standard business-hour coverage Why This Product 1 Adds next business day parts response for faster recovery 2 Covers Cisco IOS XR IP/MPLS core software rather than generic software 3 Includes exchange service and replacement support 4 Extends coverage for 3 years
- Service type: extended service
- Service duration: 3 years
- Service description: 8x5xNext Business Day
- Service main type: exchange
- Service response time: Next Business Day - Parts
- Provided support: new releases update, web knowledge base access, phone support, parts replacement, replacement
- Service sub type: physical and electronic
- Pricing Type: Service
- Product Supported: Cisco IOS XR IP/MPLS core software
- Bundle Support: SMARTnet
- Covered Period: 3 Year
- Provided Support: New releases update, web knowledge base access, phone support, parts replacement, replacement
- Service Characteristic: Exchange service
- Service Type: Extended service
- Remote Onsite: Remote
- Service Duration: 3 Year
- Service Location: Service Depot
- Service Description: 8x5xNext Business Day
- Certification Vendor: Cisco
- Language Supported: English
- Key Feature 1: Service type: extended service
- Key Feature 2: Service duration: 3 years
- Key Feature 3: Service description: 8x5xNext Business Day
- Key Feature 4: Service main type: exchange
- Key Feature 5: Service response time: Next Business Day - Parts
- Key Feature 6: Provided support: new releases update, web knowledge base access, phone support, parts replacement, replacement
- Key Feature 7: Service sub type: physical and electronic
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