Cisco SMARTnet 24x7x4 Hour Exchange Service | Parts Replacement — CON-SNT-CPHSWL5U

Protect headset availability with Cisco SMARTnet Extended Service for the 562 Wireless Dual Headset, Standard Base. Built for environments where voice access cannot slip, this service combines 24 x 7 coverage with 4-hour parts response and exchange-based replacement to help restore operation quickly after a failure. It also includes phone support, web knowledge base access, and new releases updates, giving support teams the resources they need to diagnose issues and keep devices aligned with current service requirements. The parts-focused service characteristic is designed for practical recovery, not just ticket handling. For organizations that depend on wireless headsets across contact centers, collaboration spaces, and distributed teams, this service helps reduce the cost of downtime and the friction of ad hoc repair planning. It is a strong fit when continuity matters more than reactive break-fix support. Ideal For Support wireless headset deployments in contact centers with rapid parts exchange coverage Maintain voice continuity for office collaboration teams that depend on Cisco headsets Reduce downtime risk for distributed workers using standard-base headset systems Backstop critical communications hardware with 24 x 7 service coverage Why This Product 1 Includes 24 x 7 coverage with 4-hour parts response 2 Adds exchange-based replacement instead of basic break-fix support 3 Covers both physical and electronic service sub types 4 Includes phone support and knowledge base access