Cisco SMARTnet 24x7x4 Hour Exchange Service | Catalyst 3850 Support — CON-SSSNP-ASR99042

Maintain network availability when a switch failure threatens user access, application performance, or site operations. Cisco SMARTnet Extended Service for the Catalyst 3850 24 Port Data IP Base adds 24x7 coverage with 4-hour replacement response, giving infrastructure teams a faster path back to service than standard business-hours support. This service is built for environments where a failed access switch can disrupt endpoints, voice, wireless, or downstream systems. Phone support helps your team isolate issues quickly, while replacement coverage reduces the time spent waiting on hardware recovery. For organizations that depend on predictable operations, the service helps protect the investment already made in Cisco switching and supports tighter uptime targets. It is a practical fit for branch offices, campus access layers, and distributed enterprise networks that need responsive support without overbuying unnecessary service tiers. The combination of exchange handling, physical and electronic service coverage, and 24x7 availability makes it easier to keep critical connectivity in place when the network is under pressure. Ideal For Campus access switch support for user-facing network closets Branch office recovery planning for Cisco Catalyst deployments Operations teams needing faster replacement after hardware failure Enterprises standardizing support coverage across access-layer switches Why This Product 1 Faster recovery than standard business-hours support 2 4-hour replacement response for failed hardware 3 24x7 coverage for critical network operations 4 Exchange service suited to access-layer switching