Cisco SMARTnet 24x7x4 for Catalyst 3850 48 Port | Enterprise Support — CON-SNTP-WSC3854E

When access switching is part of the production path, service response has to match the business impact of failure. Cisco SMARTnet 24x7x4 for the Catalyst 3850 48-port platform is designed for that reality, delivering around-the-clock coverage with a 4-hour parts response target. This service is built for teams that cannot wait until the next business day to begin recovery. It provides a structured support path for hardware issues, helping accelerate restoration and reduce the operational cost of downtime. For networks supporting users, voice, wireless, and application access, that difference is material. SMARTnet also helps standardize support across Cisco infrastructure by tying service entitlement to the installed platform. That simplifies escalation, replacement handling, and lifecycle planning for operations teams and procurement alike. Instead of treating support as an afterthought, it becomes part of the asset strategy. Choose this service when the network must stay available after hours, on weekends, and during peak business periods. It is the right fit for organizations that value fast parts response, OEM accountability, and predictable recovery on a critical switching platform. Ideal For Supporting campus access switching that cannot wait for business hours Maintaining service continuity for voice and wireless access layers Reducing downtime exposure in branch and headquarters networks Standardizing OEM support across Cisco switching infrastructure Why This Product 1 24x7 coverage for always-on operations 2 4-hour parts response for faster restoration 3 Better fit for mission-critical switching than business-hours plans 4 OEM-backed support for Catalyst 3850 48-port deployments