Cisco SMARTnet 24x7x4 Catalyst 3850 48-Port Support | Exchange Service — CON-SNTP-CWS3854T

Protect access-layer switching with Cisco SMARTnet Premium support for the Catalyst 3850 48-port platform. This service is designed for teams that need rapid hardware recovery, offering 24x7 coverage with a 4-hour response target and exchange-based replacement support. When a covered failure occurs, the service helps reduce the time your network spends waiting on parts and repair coordination. For campus and branch environments, a switch outage can affect users, applications, and downstream devices immediately. This support package is built to shorten that impact window by pairing around-the-clock coverage with a defined response commitment. It is a practical fit for organizations that run business-critical traffic through Catalyst switching and want a higher service level than standard warranty coverage can provide. By aligning support to physical hardware replacement, the service helps infrastructure teams plan with more confidence around uptime targets, maintenance windows, and operational risk. It is especially valuable where the cost of a failed access switch is measured in lost productivity, not just hardware replacement expense. Ideal For Supporting Catalyst 3850 access switches in campus networks Covering replacement needs for branch office switching infrastructure Maintaining uptime for user access and downstream network services Reducing outage impact in environments dependent on physical switch availability Why This Product 1 24x7 coverage for faster response than standard support plans 2 4-hour exchange support for physical switch failures 3 Replacement service helps restore access-layer connectivity sooner 4 Designed for Catalyst 3850 48-port production deployments