Cisco SMARTnet 24x7x2 Onsite Catalyst 3850 48 Port | Enterprise Support — CON-PREM-WSC388PL

When the access layer fails, recovery speed matters. Cisco SMARTnet 24x7x2 Onsite provides around-the-clock support with a 2-hour response target for Catalyst 3850 48-port switches. It is built for organizations that depend on stable wired access, high port density, and fast replacement when a switch issue interrupts operations. This service is a strong fit for networks where downtime affects more than connectivity. Voice, wireless, endpoint access, and building systems often ride on the same switching fabric, so faster onsite support can materially reduce business disruption. The value is not just coverage; it is the ability to restore service quickly when the edge layer becomes a bottleneck. Compared with lower-response support plans, this option is aimed at teams that need tighter recovery windows and stronger service assurance. It helps justify the investment in a Catalyst 3850 deployment by protecting the availability of the platform that carries daily traffic across the campus or branch. Ideal For Campus access networks supporting employees, phones, and wireless access points Branch office switching where rapid recovery is required after hardware failure High-density edge deployments carrying business-critical traffic Facilities where switch downtime disrupts operations and service levels Why This Product 1 2-hour response target for faster recovery than standard onsite plans 2 24x7 coverage for incidents outside business hours 3 Replacement support for hardware failure events 4 Designed for Catalyst 3850 48-port access switching