Cisco Smart Net Total Care 24x7x4OS MDS 9396VV Support | Exchange, Enterprise — CON-SSC4P-9396V

Keep storage fabrics available when every minute matters. Cisco Smart Net Total Care exchange support for the MDS 9396VV gives infrastructure teams a defined recovery path with 24x7 coverage and 4-hour replacement response. That matters when a switch failure can interrupt host access, delay replication, or create pressure across dependent applications. This service is built for teams that need predictable support around a mission-critical Fibre Channel deployment. Instead of relying on best-effort troubleshooting or delayed parts sourcing, you get a structured exchange process designed to shorten outage windows and restore service faster. It is a practical fit for environments where storage connectivity is tied directly to business continuity, compliance, and service-level commitments. For organizations standardizing on Cisco infrastructure, this support tier helps protect the value of the original hardware investment while reducing the operational burden on internal teams. It is especially relevant for production fabrics that support virtualized workloads, databases, and shared storage platforms where recovery time has direct business impact. Ideal For Production Fibre Channel fabrics supporting virtualized storage Data center environments requiring rapid hardware recovery Enterprise storage networks with strict uptime targets Cisco-based infrastructure standardization programs Why This Product 1 24x7 coverage versus business-hours-only support 2 4-hour exchange response versus slower parts replacement 3 Cisco-backed service versus third-party generic support 4 Built for MDS 9396VV environments versus broad, non-specific coverage