Cisco Secure Workload Server Type Support — 8x5 NBD Support | Server, Service — CON-SSSNT-TASNG3

Ensure operational continuity for Secure Workload server-type installations with a support service that matches enterprise SLAs. This 8x5 NBD offering provides business-hours technical access to Cisco engineers, prioritized troubleshooting, and next-business-day parts logistics to address hardware and solution faults affecting server-class nodes. The service is built for environments where maintaining policy enforcement and telemetry integrity across secured servers is essential to application availability and compliance. For systems architects and operations teams, the service centralizes incident management with Cisco as the accountable vendor for both software and hardware recovery paths. That reduces vendor sprawl, simplifies escalation, and supplies documented recovery steps that accelerate mean time to repair. The result is a clearer justification for the investment compared with basic remote-only assistance or ad-hoc break/fix contracts. Ideal For Support production Secure Workload servers in enterprise datacenters Coordinate parts replacement and recovery during business hours Deliver vendor-backed escalation for compliance audits Provide predictable support coverage for server-class workload nodes Why This Product 1 Targets server-type deployments rather than per-VM or per-container tickets 2 Includes next-business-day parts logistics to reduce hardware-related downtime 3 Provides direct Cisco engineering escalation for diagnosis beyond basic troubleshooting 4 Consolidates software and hardware recovery under a single MPN