Cisco Secure Web Appliance S396 SNTC 8x5xNBD | Support Contract — CON-SNT-WSAS396S

Protect web security operations with support coverage built around the Cisco Secure Web Appliance S396 model. This Smart Net Total Care contract provides 8x5xNBD service terms, giving IT teams a defined support window and next-business-day response path for covered issues. For security appliances that sit in the traffic path, support quality matters as much as the hardware itself. This contract helps reduce operational risk by aligning service expectations with enterprise support processes, making it easier to maintain uptime, manage incidents, and plan renewals. It is a practical fit for organizations standardizing on Cisco support programs and looking to preserve the value of their appliance investment over time. Rather than relying on ad hoc break-fix arrangements, teams get a structured support model that fits procurement, operations, and compliance requirements. Ideal For Supporting a Cisco Secure Web Appliance S396 in production Maintaining web security infrastructure with defined service windows Standardizing support coverage across Cisco security appliances Reducing operational risk for internet-facing security controls Why This Product 1 Provides next-business-day support instead of ad hoc break-fix coverage 2 Matches Cisco Secure Web Appliance S396 support requirements 3 Uses Smart Net Total Care for structured enterprise service 4 Fits production security environments that need predictable response terms