Cisco Secure Firewall SNTC 24x7x2 Support | Professional Services — CON-S2P-FPR3105N

Protect the control point that sits between your network and every external threat vector. Cisco SNTC 24x7x2 support for Secure Firewall environments gives your team continuous access to vendor assistance, with a 2-hour response target for qualifying issues that can affect security posture, connectivity, or policy enforcement. This service is a strong fit for organizations where firewall availability is not optional. Whether the platform anchors internet edge protection, segmentation between business units, or remote access termination, delays in troubleshooting can quickly become operational and security risks. Around-the-clock coverage helps your team move from incident detection to vendor engagement without waiting for the next business day. For enterprises that depend on Cisco Secure Firewall as a core security layer, this support model adds structure to incident handling and reduces the cost of uncertainty. It is designed for teams that need more than basic warranty coverage: they need a clear escalation path, faster response, and a service level that matches the importance of the device protecting the environment. Ideal For Supporting an internet edge firewall that must stay available at all hours Covering segmentation firewalls in regulated enterprise environments Maintaining vendor response for remote access and VPN termination points Reducing downtime risk for security teams managing Cisco Secure Firewall platforms Why This Product 1 24x7 coverage for security-critical operations 2 2-hour response target for qualifying incidents 3 Better fit than business-hours support for edge firewalls 4 Vendor-backed escalation for Cisco Secure Firewall environments