Cisco Secure Firewall CX Level 1 8x5xNBD Support | Enterprise — CON-L1NBD-FPR4225N

Keep firewall support aligned with business hours and reduce uncertainty when issues arise. Cisco CX Level 1 8x5xNBD for Cisco Secure Firewall provides Level 1 assistance with 8x5 coverage and next-business-day response, giving infrastructure teams a defined support model for operational continuity. This service is well suited for environments where firewall availability matters, but full 24x7 coverage is not required. It helps standardize support expectations, simplify escalation planning, and maintain a dependable service relationJTFp for a critical security control point. For procurement teams, the value is in predictable coverage and a clear support tier tied to a specific Cisco Secure Firewall platform. For operations teams, it means a structured path for issue handling during business hours, with next-business-day response helping reduce prolonged uncertainty. Choose this support contract when you need disciplined coverage for a Cisco firewall deployment and want to keep service terms aligned with how the environment is actually run. Ideal For Supporting Cisco Secure Firewall deployments that operate primarily during business hours Providing a defined support tier for security teams managing firewall incidents Standardizing service coverage across Cisco infrastructure purchases Maintaining predictable response terms for enterprise firewall environments Why This Product 1 Business-hour coverage instead of 24x7 support 2 Next-business-day response for defined service timing 3 Level 1 assistance for firewall operations 4 Specific to Cisco Secure Firewall deployments