Cisco Secure Firewall 6160 24x7x4 Support | Cisco Enterprise Security — CON-L14HR-CSF63AK9

Protect security operations with 24x7x4 support coverage for the Cisco Secure Firewall 6160 appliance. This service is designed for environments where firewall downtime is not an option and response time directly affects business continuity. With around-the-clock access to support and a four-hour response target, it helps keep your security stack moving when issues surface. For infrastructure teams, the value is in preserving uptime and reducing the operational drag of troubleshooting alone. This support coverage fits organizations that run high-throughput perimeter defenses, internal segmentation, or remote access services on Cisco Secure Firewall 6160 hardware. It provides a clear path for escalation when appliance issues threaten policy enforcement, inspection performance, or connectivity. Choose this coverage when the firewall is a control point for regulated workloads, distributed sites, or mission-critical application traffic. It supports the level of service expected in enterprise environments where delays can ripple across users, applications, and compliance requirements. The result is faster access to Cisco expertise and a stronger service posture around a core security platform. Ideal For Supporting a primary perimeter firewall in a 24x7 operations environment Covering firewall infrastructure that protects regulated application traffic Maintaining support for distributed branch security deployments Backing a Cisco firewall appliance used for segmentation and remote access Why This Product 1 Provides 24x7x4 coverage instead of standard business-hours support 2 Targets a four-hour response window for faster escalation 3 Supports Cisco Secure Firewall 6160 appliance deployments 4 Fits enterprise security operations that cannot tolerate long outages