Cisco Secure Firewall 1240 24x7x4OS Support | Threat Defense — CON-SSC4P-CSF1240T

Maintain continuous security operations with Cisco solution support for the Secure Firewall 1240 Appliance, Threat Defense. Built for environments where firewall availability directly affects business continuity, this service pairs 24x7 access to Cisco support resources with 4-hour onsite response for urgent hardware events. For teams running high-value workloads, the difference is speed and certainty. When a security appliance is central to segmentation, inspection, and policy enforcement, delayed recovery can expose the network to risk. This support offering is structured to shorten time to resolution and keep your firewall platform aligned with operational requirements. It is a practical fit for organizations that need predictable response coverage for a production firewall deployment. Use it to support uptime expectations, preserve security posture, and reduce the operational burden on internal teams during incidents that cannot wait for next-business-day handling. Ideal For Supporting a primary perimeter firewall in a 24x7 operations center Maintaining service coverage for a branch or campus security appliance Reducing recovery time after a hardware fault on a production firewall Backing security teams that need rapid onsite response for critical incidents Why This Product 1 24x7 coverage for always-on security operations 2 4-hour onsite response for urgent hardware events 3 Cisco-backed support for the Secure Firewall 1240 Appliance 4 Better fit for production environments than basic next-business-day coverage