Cisco Secure Firewall 1230 Threat Defense Support | 8x5xNBD — CON-SSSNT-CSF1230T

Preserve the operational readiness of your Cisco Secure Firewall 1230 Threat Defense appliance with solution support built for business-hour response. This 8x5xNBD service gives security and infrastructure teams a defined path for assistance when firewall issues need vendor attention, without the cost of full-time coverage. For organizations running perimeter or segmentation controls on the 1230 platform, support quality matters as much as the appliance itself. This service helps reduce time spent diagnosing faults, improves escalation discipline, and keeps the security stack aligned to the demands of production traffic. It is a practical fit for teams that value predictable response windows and want to protect the investment already made in Cisco security hardware. The real value is operational control. Instead of treating support as an afterthought, this contract gives procurement and IT leaders a clear service boundary, a known response model, and coverage matched to the way many enterprise security teams actually work. For a firewall appliance that sits on the front line, that matters. Ideal For Supporting a Cisco Secure Firewall 1230 in a branch or campus edge deployment Maintaining vendor coverage for a production threat defense appliance Standardizing firewall support across enterprise security infrastructure Reducing operational risk for perimeter security controls during business hours Why This Product 1 More cost-aligned than 24x7 coverage for business-hour teams 2 Built for the Cisco Secure Firewall 1230 platform 3 Next-business-day response model 4 Suited to enterprise security operations