Cisco Room Kit Plus w/ Codec Plus — Quad Camera, Room Navigator | Smart Net, TAC Live Support — CON-L1NBD-CS4IK9CO
Maintain meeting continuity and predictable operational costs for Room Kit Plus deployments with Smart Net Total Care for Codec Plus, quad camera and Room Navigator. This technical service package combines TAC Live Support with proactive software updates and lifecycle guidance so infrastructure teams can reduce mean time to resolution and avoid surprise repair expenses. Designed for enterprise conferencing environments where availability, AV fidelity and streamlined management matter, the service removes administrative overhead by centralizing incident intake and escalation through Cisco TAC. For procurement, this removes the risk premium of ad-hoc break/fix while preserving compatibility with Cisco firmware workflows. For architects, the service provides documented escalation paths and software release guidance to keep multi-camera layouts and Room Navigator integrations stable. Opting for this service reduces reactive support cycles and helps justify the hardware investment by limiting downtime and simplifying long-term maintenance budgeting. Ideal For Enterprise conference rooms running Room Kit Plus with multi-camera setups Global meeting rooms requiring rapid TAC escalation and firmware management IT teams standardizing support contracts for AV and UC hardware Large-scale rollouts needing predictable maintenance and support budgeting Why This Product 1 Includes TAC Live Support and proactive advisories versus pay-per-incident support 2 Covers software and compatibility guidance for multi-camera Room Kit Plus deployments 3 Centralized Cisco case management reduces internal support burden 4 Predictable service model reduces unplanned repair spend compared to ad-hoc support
- Mpn: CON-L1NBD-CS4IK9CO
- Vendor: Cisco
- Manufacturer: Cisco Systems, Inc
- Product Type: Service
- Manufacturer Part Number: CONSWIE2000UG
- Provided Support: Software Support, TAC Live Support
- Service Type: Technical Support
- Remote Onsite: Remote (TAC Live Support)
- Service Duration: Varies — contact Cisco for term
- Service Location: Contact Cisco for regional availability
- Service Description: Smart Net Total Care technical support for Room Kit Plus with Codec Plus, quad camera and Room Navigator integrations
- Key Feature 1: Includes TAC Live Support
- Key Feature 2: Smart Net Total Care coverage (technical, without RMA)
- Key Feature 3: Supports Room Kit Plus with Codec Plus
- Key Feature 4: Covers quad camera and Room Navigator integrations
- Key Feature 5: Provides software update guidance and security advisories
- Key Feature 6: Offers centralized case management and escalation
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