Cisco Regional TAM + Designated SRE, Shared Resources, 5 Years | Professional Services — COHS-PS-PLAT-5YR

Maintain steady execution across complex infrastructure with Cisco Regional TAM + Designated SRE shared resources for five years. Built for organizations that need consistent technical oversight without staffing a dedicated team, this service pairs regional account-level guidance with SRE-focused operational support. It helps reduce friction between planning, deployment, and day-to-day issue resolution by giving your team a clear path for escalation and coordination. For infrastructure leaders managing multiple sites, service dependencies, or change-heavy environments, shared resources can be the difference between reactive support and disciplined operations. This engagement is designed to support long-range planning, service continuity, and technical alignment across teams that need experienced Cisco coverage over an extended period. The five-year term also supports budget predictability and continuity of knowledge, which matters when the cost of disruption is measured in downtime, delayed projects, and internal engineering time. Use this service when you need a structured support relationJTFp that complements internal staff and helps keep complex environments moving with fewer surprises. It is a practical fit for organizations that value continuity, escalation clarity, and operational consistency over short-term, transactional support. Ideal For Supporting multi-site Cisco infrastructure with centralized technical oversight Coordinating escalations for environments with frequent change activity Extending operational guidance across long-term modernization programs Maintaining continuity for teams that need shared expert resources Why This Product 1 Five-year term supports long-range planning and continuity 2 Shared resources model fits distributed teams without full-time staffing 3 Combines Regional TAM guidance with designated SRE support 4 Better suited to complex Cisco environments than ad hoc support