Cisco PRTNR SUP OS 24X7X4 SMS-1000 | On-site Support, 1 Hour — CON-PSOP-SMS-1000

Keep SMS-1000 infrastructure supported with a service model designed for fast escalation and practical recovery. PRTNR SUP OS 24X7X4 provides around-the-clock coverage with on-site service and a 1-hour phone response target for Severity 1 incidents. For teams responsible for business-critical systems, that combination helps shorten the gap between failure and resolution. This service is a strong fit when uptime matters more than convenience. It gives operations teams a defined path for urgent issues, while parts replacement support helps move recovery forward without waiting on informal coordination. That matters in environments where delays can affect users, transactions, or dependent systems. For procurement, the value is straightforward: predictable support terms for a specific Cisco platform, with service coverage that matches the operational importance of the hardware. Instead of absorbing the cost of reactive troubleshooting, organizations can plan support around a known response model and a known service window. Ideal For Supporting SMS-1000 systems in always-on enterprise environments Reducing downtime exposure for critical Cisco hardware Providing on-site response for Severity 1 service events Standardizing support coverage across operational infrastructure Why This Product 1 1-hour phone response for Severity 1 issues versus standard response windows 2 On-site service for faster hands-on recovery 3 Parts replacement support for operational continuity 4 1-year coverage for planned support budgeting