Cisco Partner Support Service for IE 3000 Switch | On-site Technical — CON-L1NBD-IE33008E

Protect installed Cisco IE 3000 environments with Partner Support Service built for channel delivery. This service gives qualified partners the tools, support structure, and operational backing to deliver technical assistance under their own brand while relying on Cisco services infrastructure behind the scenes. PSS is designed for partners that want to expand support offerings without building every process from scratch. It combines phone support with on-site technical response and a defined 8 x 5 x 4 hour service model, helping you address incidents quickly and consistently. The phased implementation approach also makes it easier to introduce services in stages as your practice matures. For organizations supporting industrial switching environments, the value is not just coverage — it is control. You retain primary responsibility for the customer relationJTFp while Cisco helps supply the service foundation. That makes this a practical fit for partners looking to improve support margins, standardize delivery, and offer a more complete post-sale experience around the IE 3000 platform. Ideal For Delivering branded support for Cisco IE 3000 installations Adding post-sale technical services to a channel partner portfolio Supporting industrial network customers with on-site response coverage Phasing in a new managed support practice for switching environments Why This Product 1 Partner-delivered service versus Cisco-branded fulfillment 2 On-site technical response versus phone-only support 3 8 x 5 x 4 hour coverage versus ad hoc break-fix coverage 4 Phased implementation versus full-service rollout