Cisco Partner Support Service 8x5xNBD for Catalyst 9300 | Technical Support — CON-L2NBD-C9300XP4

Keep Catalyst 9300 support aligned to business hours and next-business-day response with Cisco Partner Support Service. Built for channel partners, this service is purchased by the partner and delivered under the partner’s own brand, while Cisco provides the services infrastructure behind the offering. That structure matters when support margins, service differentiation, and operational control all need to work together. PSS gives partners a framework to build or expand support practices without starting from scratch, while retaining primary responsibility for end-user support. The result is a service model that fits phased rollout plans and supports a more deliberate path to recurring services revenue. For customers running Catalyst 9300 access switching, 8x5xNBD coverage helps keep support predictable and scoped to standard operating hours. Phone support is included to help resolve issues efficiently, with a service design intended for technical support engagements rather than broad, generalized coverage. It is a practical fit for organizations that want a defined support window, clear ownerJTFp, and Cisco-aligned backing behind the partner experience. Ideal For Channel partner support for Cisco Catalyst 9300 access switching deployments Building a branded technical support practice with Cisco-backed service infrastructure Providing business-hours support with next-business-day response commitments Phased rollout of partner-delivered support services across an installed base Why This Product 1 Partner-delivered model instead of Cisco-branded fulfillment 2 8 x 5 x Next Business Day coverage instead of 24 x 7 coverage 3 Phone support included for issue resolution 4 Built for phased implementation and service expansion