Cisco Partner Support Service 24x7x4 Technical Support | Cisco Services — CON-UCW7-UCSCUC27

Deliver support with more control, more consistency, and less operational friction. Cisco Partner Support Service gives qualified channel partners the tools and information needed to build and run collaborative support offerings under their own brand, while Cisco provides the underlying services infrastructure. That structure helps you expand support capabilities without building every process from scratch. This service is designed for phased implementation, so partners can introduce capabilities in stages and align delivery with internal readiness. The result is a support model that can improve operational margins while preserving a clear ownerJTFp model for end-user support. With 24 x 7 coverage, 4-hour response, and phone support included, it is built for environments where response time and service predictability matter. For organizations that need a partner-led support practice backed by Cisco resources, this service offers a practical path. It supports a more disciplined service operation, helps maintain predictable total cost of ownerJTFp, and gives partners a framework for expanding their support portfolio with confidence. Ideal For Channel partners building a managed support practice for Cisco environments Service teams needing a branded support offering backed by Cisco resources Organizations standardizing response commitments across customer support contracts Partners expanding recurring support revenue without building full backend operations Why This Product 1 Partner-delivered model instead of Cisco-branded fulfillment 2 24 x 7 coverage with 4-hour response commitment 3 Phone support included for issue resolution 4 Built for phased rollout of support services