Cisco Partner Support Service 24x7x4 Hour | Technical Support, Service — CON-SNC-CBS42202

Build a stronger support motion around Cisco infrastructure with Partner Support Service. This collaborative model is designed for qualified channel partners that want to deliver their own branded support while drawing on Cisco services infrastructure behind the scenes. It gives you a structured path to expand operational support margins, add new service offerings, and keep primary responsibility for end-user support in your own hands. The service is built for phased implementation, which makes it easier to introduce into an existing practice without forcing a disruptive change in how you operate. With 24x7 coverage and 4-hour response, it supports the service expectations that matter in enterprise environments where downtime and delayed escalation carry real cost. Phone support is included to help resolve issues quickly and keep cases moving. For partners serving demanding customers, this model helps you present a more complete support portfolio while preserving your brand relationJTFp. It is a practical fit when you need Cisco-backed expertise, but want to own the customer experience and the economics of service delivery. Ideal For Channel partner building a branded support practice for Cisco customers Service organization adding premium response coverage to an existing support portfolio Partner team needing Cisco-backed escalation while retaining customer ownerJTFp Phased rollout of collaborative support services across an installed base Why This Product 1 Partner-delivered model instead of Cisco-branded fulfillment 2 24 x 7 coverage with 4-hour response 3 Includes phone support for issue resolution 4 Designed to help partners grow support margins