Cisco Partner Support Service 24x7x4 Hour | Technical Support, RMA — CON-RO4P-C93L24

Keep support commitments tight and customer-facing operations under control with Cisco Partner Support Service. Built for qualified Cisco channel partners, this service helps you deliver technical support under your own brand while drawing on Cisco’s services infrastructure behind the scenes. The result is a support model that can scale without forcing you to build every capability from scratch. This offering is structured for phased implementation, giving partners a practical path to expand support margins and introduce new service tiers over time. It includes phone support and a 4 hour service response time, helping teams address issues with a defined escalation path and a predictable service window. For organizations that need to protect uptime, preserve customer trust, and keep support economics disciplined, this service provides a clear framework. Unlike a simple break-fix arrangement, Partner Support Service is designed to help partners own the customer relationJTFp and deliver support under their own brand. That makes it a strong fit for service providers that want more control over the experience, more consistency in delivery, and a more durable support business model. Ideal For Channel partners building branded support offerings for Cisco customers Service providers adding technical support tiers to existing managed services Organizations needing defined response commitments for customer-facing support Partners expanding support margins without building a full internal support stack Why This Product 1 Channel-delivered support model instead of Cisco-branded fulfillment 2 4 hour response time for tighter service commitments 3 Phone support for direct issue handling 4 Phased implementation for gradual service expansion