Cisco Partner Support Service 24x7x4 Hour | Technical Support — CON-L14OS-HCIAM7SN

Support Cisco environments with Partner Support Service, a collaborative offering designed for channel partners that deliver support under their own brand while drawing on Cisco’s services infrastructure. It is built for organizations that need a structured way to expand support capabilities without building every operational layer from scratch. This service provides 24x7 technical coverage with a 4-hour response target and phone support, helping partners address incidents with a defined service model. The phased implementation approach makes it easier to align support delivery with internal readiness, customer commitments, and margin goals. For partners managing Cisco-based deployments, this service adds a practical framework for extending support operations while preserving control of the customer relationJTFp. It is a strong fit when response commitments matter and support delivery must scale across multiple accounts or service tiers. Ideal For Channel partners building Cisco support services under their own brand Service teams needing 24x7 incident coverage with defined response targets Organizations expanding support margins through collaborative service delivery Phased rollout of partner-delivered support across multiple customer accounts Why This Product 1 Partner-delivered model differs from Cisco-branded fulfillment 2 4-hour response target supports tighter service commitments 3 Designed for phased rollout across partner operations 4 Built to expand support margins without rebuilding infrastructure