Cisco Partner Support Service 24x7x4 Hour | Technical Support, Cisco — CON-L1NCO-FIM6324

Protect customer environments with a support model built for channel-led service delivery. Cisco Partner Support Service gives qualified partners the tools, information, and backing needed to deliver technical support under their own brand while relying on Cisco services infrastructure for enablement. This offering is designed for partners that want to expand support margins, formalize service practices, or add a structured support layer to existing managed services. The model keeps primary responsibility with the partner, which preserves customer relationJTFps and creates room for differentiated service packaging. With 24 x 7 coverage and a 4-hour response target, this service is suited to organizations that need predictable support expectations for critical deployments. Phone support is included, helping teams resolve issues through direct technical engagement rather than waiting on slower escalation paths. For partners managing installed Cisco environments, this service provides a practical way to scale support delivery without building every process from scratch. It is a strong fit where service quality, response discipline, and margin control all matter. Ideal For Channel partners building branded support offerings for Cisco environments Managed service providers expanding technical support margins Organizations standardizing response commitments for installed Cisco systems Partners launching phased support practices without starting from zero Why This Product 1 Partner-delivered model instead of Cisco-branded fulfillment 2 24 x 7 coverage with 4-hour response target 3 Phone support included for direct issue handling 4 Built to support phased service implementation