Cisco Partner Support Service 24x7x4 Hour Technical | Phone Support — CON-ECMUS-XRPNC557

Build a more capable support operation with Cisco Partner Support Service, a collaborative model designed for qualified channel partners. The service is purchased by the partner and delivered by the partner, while Cisco provides the services infrastructure behind the offering. This structure helps partners expand support practices without starting from zero. It supports a phased implementation approach, allowing teams to introduce foundational and smart capabilities over time while retaining primary responsibility for end-user support under their own brand. That makes it a strong fit for organizations that want to grow recurring service revenue while keeping delivery aligned to their own standards. With 24 x 7 phone support and a 4-hour response time, the service is built for dependable technical coverage. It is especially useful when your team needs a formal support framework, faster issue handling, and a clearer path to scaling service delivery across customer environments. Ideal For Launching a branded support offering for Cisco-based customer environments Scaling a channel partner services practice with formal technical coverage Adding 24 x 7 phone support to an existing managed services portfolio Supporting phased rollout of partner-delivered service capabilities Why This Product 1 Designed for partners delivering support under their own brand 2 Includes Cisco infrastructure backing rather than standalone phone support 3 Supports phased implementation for service growth 4 Targets a 4-hour response window for technical incidents