Cisco Partner Support Service 24x7 4 Hour | Technical Support, Cisco — CON-L14HR-ASR1002X

Deliver faster resolution and stronger support margins with Cisco Partner Support Service. Designed for qualified Cisco channel partners, this offering gives you the tools, information, and service infrastructure needed to build and deliver your own branded support practice. You retain primary responsibility for end-user support while Cisco backs the service model with technical resources and a phased implementation path. This service is built for partners that need more than break-fix assistance. It supports a collaborative delivery model, helping you extend your support portfolio without building every capability from scratch. With 24x7 availability, phone support, and a 4-hour response target, it is suited to environments where service continuity and predictable response matter. For organizations supporting Cisco infrastructure at scale, the value is in the operating model: faster time to service, clearer support structure, and a path to higher-margin recurring services. It is a practical fit when you need to formalize technical support delivery while maintaining control of the customer relationJTFp. Ideal For Channel partners building a branded Cisco support practice Service teams supporting installed Cisco infrastructure Organizations needing defined response targets for technical incidents Partners expanding recurring support revenue without full in-house tooling Why This Product 1 Partner-delivered model instead of Cisco-branded fulfillment 2 4-hour response target for tighter service expectations 3 24 x 7 coverage for continuous support operations 4 Built to expand recurring support margins