Cisco Partner Support Service 24x7 4-Hour Technical | Cisco Support — CON-L14HR-5X1GEV2

Strengthen your support practice with a service model designed for channel partners who need more control over delivery, margin, and customer experience. Cisco Partner Support Service gives qualified partners the tools, information, and Cisco services infrastructure needed to build and deliver support offerings under their own brand. This collaborative model is different from Cisco Branded Services: you purchase the service, deliver it yourself, and retain primary responsibility for end-user support. That structure helps you phase in new service capabilities without overextending operations, while still relying on Cisco’s technical foundation behind the scenes. With 24 x 7 coverage and a 4-hour technical response target, the service is built for environments where predictable support matters. It is a practical fit for partners expanding managed services, improving operational support margins, or formalizing a repeatable support motion for customer deployments. The result is a more disciplined service offering that can scale with your business while preserving your brand relationJTFp. Ideal For Launching a partner-branded support offering for Cisco environments Expanding managed services with defined response commitments Building a phased support practice for enterprise customers Improving operational support margins without adding a full internal services stack Why This Product 1 Partner-delivered model instead of Cisco-branded fulfillment 2 24 x 7 coverage with a 4-hour response target 3 Built for qualified Cisco channel partners 4 Supports phased rollout of new service practices