Cisco Partner Support 24x7x4 Hour Technical Service | Enterprise Support — CON-SW-C920CX92

Build a stronger services practice around Cisco-backed technical support. Cisco Partner Support gives eligible partners access to foundational support capabilities, smart tools, and Cisco’s deep knowledge base so you can create or enhance partner-branded service offerings with more confidence. This service is designed to help you respond faster, differentiate your support portfolio, and deliver a more complete customer experience without building every capability from scratch. With 24 x 7 coverage and a 4-hour phone response target, it supports faster problem resolution for customer environments that depend on consistent uptime. For partners serving demanding infrastructure teams, the value is in the combination: Cisco expertise, actionable intelligence, and a support foundation you can pair with your own delivery model. That makes it easier to expand revenue potential, improve margins, and offer a more credible support tier for customers who expect more than basic break-fix coverage. Ideal For Partner support offering for customer network environments requiring Cisco-backed technical assistance Service portfolio expansion for MSPs and channel partners building branded support tiers Escalation support for infrastructure teams needing faster access to Cisco expertise Customer retention program for partners delivering higher-value support contracts Why This Product 1 Adds Cisco-backed support capabilities to partner offerings 2 Includes 24 x 7 coverage with 4-hour phone response 3 Supports branded service delivery instead of basic break-fix coverage 4 Helps partners expand revenue without building support infrastructure from scratch