Cisco ONE ASR1002-HX 8x5xNBD Solution Support | Enterprise Support — CON-SSSNT-C1R10029

Protect the ASR1002-HX with Cisco ONE solution support built for organizations that depend on stable routing at the network edge. The 8x5xNBD coverage model aligns support with business operations while providing next-business-day response for hardware issues, helping teams restore service quickly and keep traffic moving. For enterprise WAN, branch aggregation, and edge routing environments, support quality directly affects uptime. This service gives infrastructure teams a vendor-backed path for issue resolution, reducing the time spent diagnosing faults and coordinating replacement activity. It is especially valuable where routing interruptions can affect application access, voice, remote connectivity, or transaction flow. Compared with lower-touch support options, this plan is better suited to production networks that need predictable recovery and a clear service commitment. It supports lifecycle planning, simplifies procurement, and helps justify the cost of keeping a mission-critical router under active coverage rather than exposing the environment to avoidable downtime. Ideal For Supporting enterprise WAN edge routers in production environments Maintaining branch connectivity for distributed office networks Reducing downtime risk for voice, VPN, and application traffic paths Standardizing support for Cisco routing hardware across a network fleet Why This Product 1 Provides next-business-day response for production routing issues 2 Better suited to enterprise edge networks than basic break-fix coverage 3 Supports business-hours operations with 8x5 coverage 4 Helps preserve uptime for WAN and branch connectivity