Cisco ONE ASR1002-HX 8x5x4 Support | Cisco Support Warranty — CON-SSSNE-C1R10029

Keep your ASR1002-HX platform under Cisco-backed support coverage with an 8x5x4 service model built for operational teams that need predictable response and accountable resolution paths. This entitlement is designed for environments where routing availability matters, but around-the-clock coverage is not required. By aligning support to business hours and a four-hour response target, this service helps reduce the cost and complexity of incident handling while preserving access to Cisco expertise for the platform in service. It is a practical fit for organizations that want to protect production routing investments without paying for a higher-intensity support tier they may not need. For procurement teams, this support line item also helps standardize lifecycle coverage across Cisco infrastructure, making renewals easier to manage and service expectations easier to document. For operations teams, it provides a clear path to vendor assistance when platform issues arise, helping keep critical routing services on track. Ideal For Supporting branch or campus routing infrastructure during business hours Maintaining service coverage for an installed ASR1002-HX deployment Standardizing support renewals across Cisco network assets Covering production routing platforms without 24x7 support costs Why This Product 1 Business-hours coverage instead of 24x7 support 2 Four-hour response target for faster case engagement 3 Purpose-built for the ASR1002-HX platform 4 Lower service intensity than premium around-the-clock plans