Cisco ON-PREMISES PCCE Premium Concurrent Agent | Contact Center — A-FLEX-PCCE-P-C

Keep contact center operations aligned to real demand with Cisco on-premises PCCE premium concurrent agent licensing. This model is built for environments where agent counts fluctuate across JTFfts, sites, or seasonal peaks, and where procurement teams need tighter control over software spend. By licensing concurrent usage rather than fixed individual assignment, you can support more flexible staffing patterns while preserving budget discipline. For enterprise contact centers, that matters. It helps reduce idle license capacity, simplifies expansion planning, and gives infrastructure teams a clearer way to match entitlement to actual usage. The premium tier is suited to organizations that want a higher-value licensing option for Cisco PCCE deployments without changing the underlying on-premises operating model. Use this license when you need to add capacity to an existing Cisco contact center environment and maintain consistency across operations, support, and procurement. It is a practical fit for teams standardizing on Cisco infrastructure and looking for a licensing structure that scales with business activity rather than static headcount. Ideal For Adding agent capacity to an existing Cisco PCCE contact center Supporting seasonal or JTFft-based staffing in a shared licensing model Extending on-premises contact center operations without fixed-seat overbuying Standardizing procurement for Cisco enterprise contact center licensing Why This Product 1 Concurrent licensing aligns cost to active agent usage 2 On-premises deployment preserves infrastructure control 3 Premium tier suits enterprise contact center requirements 4 Better fit for variable staffing than fixed-seat licensing