Cisco NCS 5504 24x7x4 Smart Net Total Care Support

Maintain Cisco NCS 5504 support coverage with a Smart Net Total Care 24x7x4 service entitlement. It provides around-the-clock Cisco TAC access and a four-hour hardware replacement service level for environments where routing-platform availability requires defined support response coverage. Maintain 24/7 access to Cisco Technical Assistance Center support resources. Set a 4-hour hardware replacement service level for the covered NCS 5504. Apply Smart Net Total Care coverage to an NCS 5504 routing platform. Key Features 24x7 technical support access 4-hour hardware replacement service level Smart Net Total Care support entitlement NCS 5504 platform coverage FAQ What is the difference between NCS 5504 and CON-SNTP-NC55FC04? NCS 5504 is the Cisco routing-platform model designation. CON-SNTP-NC55FC04 is the ordering code for Smart Net Total Care coverage at the 24x7x4 service level for that platform. The code identifies a support entitlement, not an additional router or chassis. What support level does CON-SNTP-NC55FC04 provide? CON-SNTP-NC55FC04 provides Cisco Smart Net Total Care at the 24x7x4 level. That designation indicates around-the-clock access to Cisco Technical Assistance Center resources and a four-hour hardware replacement response tier for the covered NCS 5504 platform. Does CON-SNTP-NC55FC04 include networking hardware? No. CON-SNTP-NC55FC04 is a support-service entitlement associated with an NCS 5504. It provides the stated Smart Net Total Care service level rather than a router, chassis, interface module, power supply, or other physical networking component. When is 24x7x4 support appropriate for an NCS 5504? Choose the 24x7x4 tier when the NCS 5504 supports network functions that require technical assistance at any hour and a defined four-hour hardware replacement response level. It is suited to routing environments with limited tolerance for extended equipment outages.