Cisco MX95 Enhanced 24x7x4 Onsite Support

Maintain support coverage for Cisco Meraki MX95 routers with an enhanced service level that provides 24x7 support availability and a 4-hour onsite response target. This service entitlement suits locations where router incidents require escalation outside standard business hours and an onsite service response commitment. Maintain 24x7 support availability for covered router incidents. Receive a 4-hour onsite response target under the enhanced service level. Associate service coverage with Cisco Meraki MX95 router hardware. Key Features 24x7 support availability for incident escalation 4-hour onsite response target Enhanced service-level coverage FAQ What is the difference between MX95 and CON-L14OS-MX95SCHW? MX95 names the Cisco Meraki router platform. CON-L14OS-MX95SCHW is the ordering code for the enhanced service option associated with that platform, specifying 24x7 coverage and a 4-hour onsite response level rather than a separate router model. How does 24x7x4 onsite service work? The service level denotes support availability 24 hours a day, seven days a week, with a four-hour onsite response target. It is intended for incidents affecting the covered MX95 router platform that require attention outside normal business-hour support windows. Is CON-L14OS-MX95SCHW a Cisco Meraki router? No. CON-L14OS-MX95SCHW is a support service entitlement associated with Cisco Meraki MX95 routers. It does not describe a router chassis, interface module, power component, or other physical network hardware. What equipment does this service cover? This enhanced service option is associated with Cisco Meraki MX95 routers. Match the service entitlement to the installed router platform and the required response level, especially where continuous support access and onsite incident response are operational requirements.